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(i) The Customer shall not engage in sending spam messages;
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(ii) Any breach of conditions shall result in the suspension and/or termination of
the Customer account. Such Customer may appeal for reactivation of the said
account in accordance with the Service Provider’s prevailing policies and procedures;
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(iii) Service Providers should provide specific guidance (in the form of an
Acceptable Use Policy (AUP)) on when sanctions or suspension and termination
of account would be imposed. The Acceptable Use Policy should impose an
obligation on the Customer to ensure that all commercial e-mails sent out by
the Customer are accompanied by or include the following information:-
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(a) Header information that is not false, deceptive or misleading
(b) A valid return e-mail address
(c) Functional unsubscribe facility (ie "opt out" facility
(d) Identity of sender
(e) Message be clearly labeled as commercial communication
(eg [ADVERTISEMENT] for advertisements, [COMMERCIALS] for
commercials etc.)
For the purpose of this provision, "commercial electronic message" shall
mean any electronic message that can be concluded to be for the purpose of
advertising, highlighting, promoting, selling and/or offering to supply any
goods, property, service and/or business or investment opportunity.
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(iv) The Service Providers should also provide their policies and procedures in
reactivating the services suspended due to violation of the AUP
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